Whether you’re booking a weekly sparkle or preparing for inspection day, these answers will de‑stress your decision about Canberra cleaning services.
Q: Do cleaners bring their own equipment?
A: Professional teams arrive with commercial vacuums, mops, cloths, and appropriate chemicals; let them know about delicate surfaces.
Q: What’s in a “regular” clean vs a “deep” clean?
A: Regular covers kitchens/baths, dusting, and floors. Deep adds oven internals, blinds, window tracks, skirtings, and grout.
Q: Are you pet‑friendly?
A: Yes—please advise ahead so teams can plan for safe products and secured spaces.
Q: Can I request eco products?
A: Many cleaners offer low‑VOC, pH‑neutral, and enzyme‑based options; some tasks (heavily baked‑on carbon) may require targeted products.
Q: How long does a clean take?
A: Studios: 2–3 hrs; 2–3 bed homes: half to full day; larger homes/offices: variable based on condition and access.
Q: Do you move heavy furniture and appliances?
A: Light shifting is common; heavy or fixed items require prior approval for safety.
Q: Can you clean windows?
A: Internal windows and accessible external glass are typical; specialised high access is a separate service.
Q: Is carpet steam cleaning included?
A: Often an add‑on; essential for many end‑of‑lease jobs.
Q: What if I’m not happy?
A: Reputable Canberra cleaning services provide a return‑visit window to address reasonable concerns.
Q: How do offices get billed?
A: Monthly invoicing with agreed scopes and consumable restocks; QA visits keep standards consistent.
Q: How should I prepare?
A: Declutter, defrost fridges (if included), secure pets, and leave power/hot water on.
Q: Can you work around shift schedules?
A: Yes—after‑hours and weekend slots are available for offices and busy households.
Q: Do you bring step ladders for high dusting?
A: Yes within safe limits; very high access may require special equipment.
Q: Are you insured?
A: Established providers carry public liability insurance and can share certificates on request.
Q: What about NDIS or special care homes?
A: Many teams have experience with access needs and can plan respectfully.
Q: Do you clean balconies and garages?
A: Sweeping, cobweb removal, and glass are common; oil stain remediation may be extra.
Q: How far in advance should I book?
A: One to two weeks for regular slots; longer in peak seasons.
Q: Can I specify a fragrance‑free clean?
A: Absolutely—unscented options are available.
Final tip: A written scope, photos, and open communication turn a good service into a great experience.
CTA: Get clear, friendly answers and a spotless finish—book trusted Canberra cleaning services today.